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Answers from what you taught it. When it doesn't know, it says so and hands over with context.
What it looks like
An example for saas & support. The names and numbers are made up, and nothing here is connected to your systems.
He was charged twice on 3 October. Both charges are in the payment record.
The problem
Customer questions repeat. Agents give inconsistent answers. Knowledge bases go stale. One bad response costs a customer.
An agent that answers consistently, escalates with context, and records every interaction. Keeping your knowledge base current stays your team's call.
Workflow
From ticket to resolution — consistently.
Customer question comes in
Checks knowledge base, applies policy
Known fix applied, or full context sent to agent
Resolution saved for next time
Known answers given from what you taught it. New issues handed to a person with full context. Every resolution is recorded.
Built for support
The same answer from the same knowledge base.
Full context passed to human agents. No customer repeating themselves.
When something works again and again, Cadreen saves it as a pattern. An admin approves it before it changes how work runs.
Every interaction recorded.
What works is kept, with your approval.
saas@billingrails.co